By Vivian Giang writing for Business Insider Imagine this: Someone in the office is yelling on their phone and disrupting everyone else’s concentration. This awkward and rude situation is actually pretty common in today’s open offices, so make sure you’re not the culprit. The convenience of cellphones has made it possible to talk to others any time […]
Customer Service Is All About Sense of Urgency
BY NEIL DUCOFF writing for Strategies.com Sense of urgency takes on new meaning and purpose when discussing the Customer Satisfaction Business Outcome. Think about the times you walked into a business and waited for someone to notice and take care of you. OK, now think about the times you waited while watching employees talk to one […]
The Dunce Cap Wasn’t Always So Stupid
By Eric Grundhauser writing for Atlas Obscura The dunce cap has long been a visual symbol of idiocy and punishment, but was once seen as something closer to a wizard’s hat. While today we understand the goofy-looking cone hat as denoting some kind of intellectual failing, it actually began as a symbol of respected scholars. The […]
The Best Bosses Say These 9 Things
by Kevin Sheridan Employee engagement is always greatly heightened by excellent communication. That’s why the most tremendous bosses use these 9 statements on a regular, and in some cases, daily basis. Start using these phrases regularly and watch your success as a manager take flight: 1. “Thank you.” As discovered when we did the key […]
Fake Email Scam
By Rob Price writing for Tech Insider Has a trusted contact recently emailed you a PDF file to open? Watch out — it might not be what it seems. A new email scam is circulating that aims to trick the user into giving up their email login details by sending over a (fake) link to […]
Customer Service Lesson From An Oscar Mistake
from thedijuliusgroup.com By now you have probably seen the Oscar screw-up in which Warren Beatty and Faye Dunaway where given the wrong envelope and falsely announced that “La La Land” had won the Academy Award for best picture. It was a very unfortunate mistake, one I think the majority of the public felt bad about […]
Rousing new ‘Beauty and the Beast’ is even better than the original
By Brian Truitt , USA TODAY Here’s some Disney magic for you: The new Beauty and the Beast actually improves upon the animated classic. Embracing its musical theater nature and adding depth to a familiar narrative, the live-action remake (*** out of four; rated PG; in theaters March 17) is a real Beauty. The film directed by Bill Condon […]
The Radium Girls and the Generation that brushed its Teeth with Radioactive Toothpaste
By: Messy Nessy The Radium Girls were so contaminated that if you stood over their graves today with a Geiger counter, the radiation levels would still cause the needles to jump more than 80 years later. They were small-town girls from New Jersey who had been hired by a local factory to paint the clock faces of luminous watches, […]
Oscars 2017: What It Was Like Onstage During the Best Picture Mistake
By CARA BUCKLEY and BROOKS BARNES Jordan Horowitz knew something was wrong the moment he saw people in headsets scurrying across the Oscars stage. Only a minute earlier Faye Dunaway had said the words that Mr. Horowitz had longed to hear — “La La Land” — as she announced the winner for the 2017 Academy […]
Ellen Surprises 41 Students From New York With College Scholarships
Written By NewsOne Staff Daytime’s “queen of comedy” just raised the level of surprise to new heights. Ellen, in conjunction with Walmart, gifted 41 graduating students from Red Hook’s Summit Academy Charter School with a check for $1.6 million during her show on Thursday, NBC New York reports. The donation covers four-year scholarships for students to attend any State University […]
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