By DAVID GELLES The nation’s biggest wireless operator sees its digital future in a company that still offers dial-up Internet service. However backward that may seem, Verizon Communications’ $4.4 billion all-cash deal for AOL, announced on Tuesday, illustrates how the communications industry has changed — even if the underlying rationale has not — from the […]

By: Greg Sabin   Whether it was a lackluster crowd or weak material, performers love trading stories about the night they absolutely died while doing their shtick. Here are 10 examples of performers that actually did die onstage. On the bright side, they did shuffle off the mortal coil while doing the thing they loved. 1. LEE […]

By Simon Busch Think you’re a well-mannered person? Most people do — and so they might be, at home. But the most apparently harmless gestures and customs — the thumbs-up sign, a casual greeting, certain types of gifts — can be radically misconstrued on foreign soil, with embarrassing or even dangerous consequences. Just remember: never shake […]

BY: Ellen Creagel Veteran traveler Adrian Jarosz has stamps in his passport, can sleep on a plane and has six international trips under his belt.  He is 3 years old. “If we drive past an airport, he cries if he can’t fly on a plane,” says his mom, Agatha  Jarosz, of South Lyon, Mich. She sees […]

For facilities managers, a key part of the job description involves taking care of the work environment for a building’s occupants. In recent years, the popularity of the open office layout has come under fire from both researchers and the workforce that occupies such offices, layouts currently inhabited by approximately 70% of American workers. While […]

BY: Tricia Morris Dos Equis may lay claim to The Most Interesting Man in the World, but it’s another brand that boasts the world’s most interesting and famous customer service representative: Virgin Group Founder, Richard Branson. While the billionaire son of a barrister and flight attendant could easily take a break from the business spotlight, he […]

By DANIEL MILLER Walt Disney Co. reported Tuesday that its domestic theme parks and its consumer products business drove the company to a 10% increase in net income for its fiscal second quarter. The Burbank-based company posted net income of $2.108 billion for the quarter that ended March 28, up from $1.917 billion a year […]

Brett Molina & Edward C. Baig And then there was TattooGate. Social media is all abuzz with anecdotes and posts on Reddit and Twitter that the Apple Watch sensor that measures heart rate does not work well on some users that have tattoos on their wrists. “Doubt they asked at checkout if you had any […]

Presented by The DiJulius Group There are two primary reasons why many companies will never dramatically improve their customer service levels: 1) Executive Sponsorship, and 2) Service Aptitude at the top. Executive Sponsorship – It is a proven fact that any big initiative, project, or revolution has to have the support of the senior leadership […]

A Coast Guard patrol spotted the wrecks in shallow waters that are only clear after the lake’s ice melts and before summer sediment swirls and algae blooms By Marissa Fessenden Though the past winter was the hottest on record, it was chilly enough on the East Coast to send seasonal sheets of ice creeping across […]