by Kevin Sheridan Recently, the famous dictionary producer Merriam-Webster named culture as the “Word of the Year.” I am sure most experts on Employee Engagement were not surprised by Merriam-Webster’s choice. Indeed, legendary management expert Peter Drucker was one of the first to get it right years ago when he coined the phrase, “Culture Eats […]

by JJ Ramberg An engaged employee will do exponentially better work than someone who is just dialing it in. Over the past nine years of interviewing entrepreneurs and small business owners for the MSNBC program “Your Business” and as the founder of Goodshop, I’ve heard a lot of different ideas around how to make sure your employees […]

BY JAY BAER Founder, Convince & Convert@jaybaer Complaints are something you can deal with, and when you handle them the right way, your efforts will lead to identifiable results. Who needs praise and positive reviews? I’ll take a hater any day. Every customer complaint gives your business an opportunity, and the rising trend of haters on […]

By: GREGORY CIOTTI There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that […]

by Anthony Ha There’s a new survey commissioned by the Interactive Advertising Bureau that examines mobile video consumption across the globe. Not surprisingly, many respondents said that they’re watching more video on mobile devices than they were a year ago, including 50 percent of those surveyed in the United States, and 42 percent in Canada, […]

This interview with Andy Bryant, the chairman of the technology giant Intel, was conducted and condensed by Adam Bryant. Q. Tell me about your early years. A. We lived in a small house in the Midwest. My dad was killed in the Berlin Crisis — he was a navigator on a bomber. There was no […]

The brightly colored amphibians were recently discovered in Brazil’s Atlantic rain forest, a new study says. By Mary Bates, National Geographic Good things came in small packages for a team of scientists who recently discovered seven new species of tiny frogs in Brazil‘s Atlantic rain forest. The new species belong to the genus Brachycephalus, a […]

New research shows that our closest evolutionary relatives have all of the cognitive capacities required for cooking—except an understanding of how to control fire By Michael D. Lemonick, National Geographic We’re too sophisticated nowadays to laugh at chimps riding tricycles or smoking pipes, right? Well, maybe not entirely, judging by the three million people who’ve […]

Don’t let the Noise distract you – Every business in every industry has noise, and the vast majority of businesses get distracted by it and lose focus of what is truly important to the Customer. Noise is what is going on that is out of your control: the economy, government regulations, competition that is heavily […]

DAVID COZ WORKED in Google’s Paris office, but what he really wanted was a job at the mothership in Silicon Valley. Last spring, the French-born Coz turned up at Google headquarters in Mountain View hoping to chat about his latest project with anyone who would listen. “I came with my prototype and my luggage,” he […]