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15 Customer Service Skills that Every Employee Needs

June 9, 2015 by Blog Posts

By: GREGORY CIOTTI

There are certain customer service skills that every employee must master if they are forward-facing with customers.575 Madison Avenue New York City Woman Headset

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Luckily, there are a few universal skills that every support member can master that will drastically improve their interactions with customers.

Below I’ll cover the 15 most-needed skills to master this incredibly important position.

The Customer Service Skills that Matter

When most business publications talk about customer service skills, things like “being a people person” tend to take the spotlight.

It’s not that this trait is outright wrong, but it’s so vague and generic that it is hardly a help to those looking to get involved in support positions within a company, and certainly doesn’t help out entrepreneurs/founders who are looking for the right set of skills when hiring the all-important folks who will be taking care of their customers.

With that said, let’s get into some specific skills that every support employee can master to “WOW” the customers that they interact with on a daily basis…

CLICK TO READ THE LIST

World-Wide Business Centres
575 Madison Avenue – 10th floor
New York, NY 10022
(212) 605-0200

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575 Madison Avenue, 10th Floor, New York, NY 10022-2511, Phone : 212.605.0200, E-mail : info@wwbcn.com
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