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World Class Starts at the Top

May 1, 2015 by Blog Posts

Presented by The DiJulius Group

There are two primary reasons why many companies will never dramatically improve their customer service levels:

1) Executive Sponsorship, and 2) Service Aptitude at the top.575 Madison Avenue New York City Woman Exec

Executive Sponsorship – It is a proven fact that any big initiative, project, or revolution has to have the support of the senior leadership team, otherwise it is flavor-of-the-month or management-by- bestseller. The senior leadership team has to provide the necessary resources to create long-lasting change and move the dial. That isn’t just writing a check or increasing the budget for customer service. It is having someone in charge of the project, i.e. a CXO (Chief Xperience Officer), who is dedicated and loses sleep at night over the customer experience program and the results. The customer experience is a staple that is talked about every time the CEO/President speaks. People know they mean business.

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World-Wide Business Centres
575 Madison Avenue – 10th floor
New York, NY 10022 –
(212) 605-0200

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World-Wide Business Centres
575 Madison Avenue, 10th Floor, New York, NY 10022-2511, Phone : 212.605.0200, E-mail : info@wwbcn.com
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