By Susan A. Friedmann Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to […]

A new sanitiser could help keep healthcare workers safe when treating Ebola patients in West Africa, according to its developers. The product – Zylast – was introduced around two years ago by US start-up company BioDefense, It was intended to improve upon traditional alcohol-based sanitisers by offering ongoing protection. Zylast is already being used in hospitals and schools […]

By JAMES BARRON Dafna Sarnoff worked her way up to vice president at American Express and what she remembers as “a desirable office.” Later she was hired by a financial services company — bigger salary, bigger office. Then, in 2012, she was recruited by Yodle, a smaller, newer company that sells online marketing tools for small businesses. “I had […]

by Claire Reilly@reillystyley From the James Bond jet belt to a “Jetsons”-inspired “motorbike in the sky,” one New Zealand company is bringing the dream of jetpack travel to reality — and thanks to a significant new investment, it could be here sooner than you think. When it comes to the future of personal travel, the team […]

February 20, 1792 On this day in 1792, President George Washington signs legislation renewing theUnited States Post Office as a cabinet department led by the postmaster general, guaranteeing inexpensive delivery of all newspapers, stipulating the right to privacy and granting Congress the ability to expand postal service to new areas of the nation. William Goddard, a Patriot printer […]

BY: Katie Kuehner-Hebert Companies that don’t monitor cloud server use may be paying their provider for compute cycles when no one is using them. More and more companies are migrating to the cloud for computing power, but many are actually wasting too much money on unused services. According to a Wall Street Journal story, common mistakes that […]

by Erin Coleman, R.D., L.D., Demand Media Heart disease is a leading cause of death in the United States, and many Americans are in search of ways to help reduce their risk for heart disease. Eating salmon regularly has numerous benefits, including improved heart health. According to the U.S. Department of Agriculture, Americans only consume […]

This interview with Natarajan Chandrasekaran, chief executive ofTata Consultancy Services, who is known as Chandra, was conducted and condensed by Adam Bryant. Q. Where did you grow up? A. I was born and raised in a small village in Southern India. My family had a farm, about 15 acres, and we grew bananas, rice and some sugar cane. I had […]

Among the most important decisions that a small business owner will make is in regards to their workspace location. In the technologically advanced world of today, business owners are no longer bound by the restrictions of a brick and mortar office space. These days, being able to work from wherever you want is a real […]

by Paul McMahon Every Valentine’s Day, chocolate becomes part of the romantic holiday. Why? Is it because of all the health benefits of chocolate? Is it because it is simply satisfying? Or, is it just the tradition of it all…. I think the tradition angle wins out. Chocolate has been referred to as “the food of […]