BY: Tricia Morris Dos Equis may lay claim to The Most Interesting Man in the World, but it’s another brand that boasts the world’s most interesting and famous customer service representative: Virgin Group Founder, Richard Branson. While the billionaire son of a barrister and flight attendant could easily take a break from the business spotlight, he […]

By DANIEL MILLER Walt Disney Co. reported Tuesday that its domestic theme parks and its consumer products business drove the company to a 10% increase in net income for its fiscal second quarter. The Burbank-based company posted net income of $2.108 billion for the quarter that ended March 28, up from $1.917 billion a year […]

Brett Molina & Edward C. Baig And then there was TattooGate. Social media is all abuzz with anecdotes and posts on Reddit and Twitter that the Apple Watch sensor that measures heart rate does not work well on some users that have tattoos on their wrists. “Doubt they asked at checkout if you had any […]

Presented by The DiJulius Group There are two primary reasons why many companies will never dramatically improve their customer service levels: 1) Executive Sponsorship, and 2) Service Aptitude at the top. Executive Sponsorship – It is a proven fact that any big initiative, project, or revolution has to have the support of the senior leadership […]

A Coast Guard patrol spotted the wrecks in shallow waters that are only clear after the lake’s ice melts and before summer sediment swirls and algae blooms By Marissa Fessenden Though the past winter was the hottest on record, it was chilly enough on the East Coast to send seasonal sheets of ice creeping across […]

Higher-priced phones help Apple beat out rivals; Tech giant also boosts dividend by 11% By DAISUKE WAKABAYASHI Apple Inc. is pulling off a feat rarely seen in any industry, much less the cutthroat world of consumer electronics: gaining market share while also commanding higher prices. Led by the larger-display iPhones it introduced last fall, Apple on […]

By Paul Goldberger Parks in large cities are usually thought of as refuges, as islands of green amid seas of concrete and steel. When you approach the High Line in the Chelsea neighborhood on the lower west side of Manhattan, what you see first is the kind of thing urban parks were created to get […]

Director Paul Feig tweets that McCarthy and Wiig will be joined by Leslie Jones and Kate McKinnon as leads in all-female reboot of beloved 80s film If you’re looking to remake one of Hollywood’s best-loved ghostfighting franchises, who are you going to call? Four of America’s funniest women it would seem. Paul Feig, who is […]

By Lisa Quast “James” (name changed) didn’t realize he was causing anger and frustration among his coworkers. Because he scheduled meetings back-to-back, he would regularly show up to his next meeting 10-15 minutes late. James also checked his email messages and took cell phone calls – during meetings. Worse yet, because James wanted his manager to […]

Bruce Horovitz, USA TODAY McDonald’s stock is rallying more than 4% Wednesday as the company announced a new turnaround plan to be revealed early next month. Results, though nothing to brag about, were better than expected. The world’s biggest fast-food company said it had a profit of 84 cents per share. Earnings were $1.10 per […]