This interview with Jim Dolce, chief executive of the mobile security firm Lookout, was conducted and condensed by Adam Bryant. Q. Were you in leadership roles when you were younger? A. I wasn’t in a leadership role until well after college. I went to school to become an engineer, and this was around 1984, so […]

Most text taken from a post by Margaret Rouse Phishing is an e-mail fraud method in which the perpetrator sends out legitimate-looking email in an attempt to gather personal and financial information from recipients. Typically, the messages appear to come from well known and trustworthy Web sites. Web sites that are frequently spoofed by phishers include […]

By Tom Borg Research I read more a decade ago about Delta Airlines showed that among the many things that people want to know about the individuals in business who serve them, four items consistently remain at the top of the list. Customers want to know the answers to the following four questions: Related: 7 Ways to […]

BY: JOANNA ROBINSON With all the character changes, non-book deaths, and plot alterations in the upcoming season of HBO’s Game of Thrones, you’d be forgiven if you thought the TV show would eventually have nothing whatsoever to do with George R.R. Martin’s books. But you’d be wrong. Show runners Dan Weiss and David Benioffconfirmed over the […]

By Lori Deschene “The weak can never forgive. Forgiveness is the attribute of the strong.” ~Mahatma Gandhi Up until my early twenties, I carried around a lot of anger toward someone in my life. I’d been hurt by a person I trusted, and for a long time in my adolescence I wanted to hurt them […]

by Kevin Sheridan Recently, the famous dictionary producer Merriam-Webster named culture as the “Word of the Year.” I am sure most experts on Employee Engagement were not surprised by Merriam-Webster’s choice. Indeed, legendary management expert Peter Drucker was one of the first to get it right years ago when he coined the phrase, “Culture Eats […]

by JJ Ramberg An engaged employee will do exponentially better work than someone who is just dialing it in. Over the past nine years of interviewing entrepreneurs and small business owners for the MSNBC program “Your Business” and as the founder of Goodshop, I’ve heard a lot of different ideas around how to make sure your employees […]

BY JAY BAER Founder, Convince & Convert@jaybaer Complaints are something you can deal with, and when you handle them the right way, your efforts will lead to identifiable results. Who needs praise and positive reviews? I’ll take a hater any day. Every customer complaint gives your business an opportunity, and the rising trend of haters on […]

By: GREGORY CIOTTI There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that […]

by Anthony Ha There’s a new survey commissioned by the Interactive Advertising Bureau that examines mobile video consumption across the globe. Not surprisingly, many respondents said that they’re watching more video on mobile devices than they were a year ago, including 50 percent of those surveyed in the United States, and 42 percent in Canada, […]