by Kay Miranda, Demand Media Customer service representatives are a company’s first line of dealing with customer problems, complaints and discontent. It can be difficult to help customers who are lost in emotions and seemingly unable to get reprieve. According to Kristin Robertson of KR Consulting, “empathy absorbs emotion,” helping get customers into a state […]

BY MICHAEL MUCHMORE (writing for PC Magazine) Here’s what you can do to seal yourself off from all data collection in the new OS. But you might not want to. Most of us use the free Gmail email service, which everyone knows sifts through the text of your emails to choose ads to display through DoubleClick […]

By Ed García Conde This year marks the 75th anniversary of the opening of Parkchester in The Bronx—one of the largest condominium projects in the country today. As a child I was always fascinated by taking shopping trips with my mother to Macy’s and the many stores there. The architectural elements of the development kept […]

NYC Parks is the steward of approximately 29,000 acres of land — 14 percent of New York City — including more than 5,000 individual properties ranging from Coney Island Beach and Central Park to community gardens  and Greenstreets. We operate more than 800 athletic fields and nearly 1,000 playgrounds, 550tennis courts, 66 public pools, 48 […]

New orders for U.S. factory goods rebounded strongly in June on robust demand for transportation equipment and other goods, a hopeful sign for the struggling manufacturing sector. The Commerce Department said on Tuesday new orders for manufactured goods increased 1.8 percent after declining 1.1 percent in May. Factory activity has been stymied by a strong […]

UFC bantamweight champion Ronda Rousey has been slated to star in a Paramount Pictures film based on her autobiography, according to a report by Variety. Rousey (12-0) is fresh off a 34-second knockoutof Bethe Correia at UFC 190 over the weekend in Rio de Janeiro. Rousey is expected to make her seventh title defense againstMiesha Tate […]

Charisse Jones of USA TODAY looks at some of the most common gripes passengers have about LaGuardia Airport and how the new plans may alleviate them. New York Gov. Andrew Cuomo announced plans for new airport construction on Monday. Michael Monday, USA TODAY LaGuardia Airport is an unwieldy web of terminals so shabby that the […]

In the Ethiopian highlands, where the legend of Kaldi, the goatherd, originated, coffee trees grow today as they have for centuries. Though we will never know with certainty, there probably is some truth to the Kaldi legend. It is said that he discovered coffee after noticing that his goats, upon eating berries from a certain […]

One of the best ways to first see the magnificent skyline of Manhattan is from the window of a yellow taxicab as it crosses the Brooklyn Bridge. It’s remarkable to see how many bridges connect the island of Manhattan to other New York City boroughs. It is said there are over two thousand bridges in […]

By Damian Garde (writing for FierceBiotech) There is a scene in the documentary I’ll Be Me in which musician Glen Campbell, the movie’s subject, watches grainy old home videos alongside his wife, puzzling over what’s in front of him and constantly asking just who all these people are. That’s Billy. That’s your second wife; you were […]