575 Madison Avenue, NYC

575 Madison Avenue, NYC

  • Call Now : 212.605.0200
  • Home
  • Covid 19 Response
  • About Us – 575 Madison Avenue
  • Office Plans
    • Office Space
    • Virtual Offices
  • Virtual Offices
  • Meeting Rooms
  • Visitors
    • Area Information
    • Area Map
    • Directions
  • Blog
  • Contact Us

How to Use Empathy With Customer Service

August 10, 2015 by Blog Posts

by Kay Miranda, Demand Media

575 Madison Avenue Smiling Man HeadetCustomer service representatives are a company’s first line of dealing with customer problems, complaints and discontent. It can be difficult to help customers who are lost in emotions and seemingly unable to get reprieve. According to Kristin Robertson of KR Consulting, “empathy absorbs emotion,” helping get customers into a state of negotiation rather than complaints. Implementing empathy training and helping customer service teams mitigate dissatisfied customer anger helps retain consumers, creating a win-win situation.

Step 1

Learn to listen actively……

CLICK TO READ THE LIST

World-Wide Business Centres
575 Madison Avenue – 10th floor
New York, NY 10022

Filed Under: Uncategorized

  • Home
  • About Us – 575 Madison Avenue
  • Office Plans
  • Virtual Tours
  • Meeting Rooms
  • Visitors
  • Blog
  • Testimonials
  • Image Gallery – 575 Madison Avenue
  • Contact Us
World-Wide Business Centres
575 Madison Avenue, 10th Floor, New York, NY 10022-2511, Phone : 212.605.0200, E-mail : info@wwbcn.com
Developed and Designed By :