By: Christopher Elliott writing for Forbes Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you’ll want to stick around for it. Most experts I know eventually turn to the authoritative American Customer Satisfaction Index (ACSI), which publishes its scorecard by industry category, for […]

by Kevin Sheridan. http://kevinsheridanllc.com Leaders in all industries are constantly wondering how to improve company culture. There are myriad benefits to achieving world-class culture, not the least of which are: higher profitability, improved customer service, enhanced talent attraction, and superior talent retention. Below are six of the most unique and proven means of achieving a […]

From Trapcall.com Have you ever needed to send a call or a text, but preferred not to share your caller ID with the recipient? Caller ID spoofing can help with that. However, the technology that helps those looking to protect their phone number is unfortunately also used by spammers and other bad guys to put unsuspecting […]

By Liz Alderman writing for The New York Times Cash is disappearing in the country faster than anyone thought it would. Now, officials are trying to slow its demise as they determine the societal costs. Few countries have been moving toward a cashless society as fast as Sweden. But cash is being squeezed out so quickly — with […]

BY LOUISE BEVAN  writing for The Epoch Times There’s no place like home. And for Kansas City’s homeless veterans, a community project in progress is ensuring that these deserving men and women have a safe place from which to rebuild their lives. The Veterans Community Project has built 13 “tiny homes” to date, intended as temporary […]

Dalvin Brown, Michael Doyle and Jessica Presinzano, USA TODAY Whether it’s this week’s polar vortex that’s bringing record-smashing cold to much of the nation, or any other apocalyptic-sounding winter weather phenomenon, motorists in the path of freezing temperatures face many driving hazards. Dealing with thickened fluids and frozen doors, along with black ice that can stop wheels from getting a good […]

By BLOOMBERG A minute-long video of Barack Obama has been seen more than 4.8 million times since April. It shows the former U.S. president seated, with the American flag in the background, speaking directly to the viewer and using an obscenity to refer to his successor, Donald Trump. Or rather, his lips move as the words […]

By Jillian D’Onfro CNBC I spend way too much time on my phone, and you probably do too. “Most people check their phone every 15 minutes or less, even if they have no alerts or notifications,” Larry Rosen, psychology professor and author of The Distracted Mind, tells CNBC. “We’ve built up this layer of anxiety surrounding […]

The Oscar nominations are in and that means it’s time for this year’s movie quiz.   CLICK HERE T0 GET STARTED       

An absent-minded moment may actually be a sign of a healthy level of creativity or focus BySue Shellenbarger WallStreetJournal.com Many people worry that forgetting names, facts or tasks on their to-do list is a sign of aging or mental decline. A growing body of research offers a more welcome excuse: Forgetting stuff can actually be […]