By Dave Dyson ZenDesk You didn’t cause your customer’s anger. So how do you help them through it? An angry customer is one of the most difficult things to deal with in customer service. It’s hard to help someone who’s complaining, venting, or even cursing at you. It’s even harder to want to help them. […]
CUSTOMER EXPERIENCE IS WON AND LOST IN THE MICRO MOMENTS
BY: JOHN DIJULIUS THE DIJULIUS GROUP “We are at our best when creating enduring relationships and personal connections. When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers—even if it is just for a few moments. It’s really about human connection.” —Howard Schultz, Starbucks Carpe Momento — “Seize the Moment.” […]
History of mobile phones and the first mobile phone
from USwitch.com Although most of us feel like we couldn’t live without our mobile phones, they’ve not really been in existence for very long. In fact, mobile phones as we know them today have only been around in the last 20 years. When were mobile phones invented? Mobile phones, particularly the smartphones that have become […]
History of Valentine’s Day
Valentine’s Day occurs every February 14. Across the United States and in other places around the world, candy, flowers and gifts are exchanged between loved ones, all in the name of St. Valentine. But who is this mysterious saint and where did these traditions come from? Find out about the history of Valentine’s Day, from […]
Martin Luther King Jr.
As we approach the holiday weekend, celebrating the life MLK, we thought we’d share this link from History.com that provides details regarding the extraordinary life of this civil rights icon. Martin Luther King Jr. was a social activist and Baptist minister who played a key role in the American civil rights movement from the mid-1950s […]
Product Management Job Descriptions – The Ultimate Guide
Product management is an exciting and challenging career. Positions in this field require you to merge your background experience in technology, engineering, or business with managerial skills in order to work together with various stakeholders to develop a marketable and saleable product. Although the specific work can vary widely depending on the industry and company […]
Starting a Home Cleaning Business: The Ultimate Guide
By Chris Panteli / Make Money LifeUpSwing.com Do you have a knack for cleaning and always find people complimenting you on how clean your house is? Then a home cleaning business might be the right path for you. A cleaning business is one of the easiest to get started with minimal start-up costs. But that doesn’t mean it’s […]
The History of Broadway
From https://historythings.com/ Broadway, or Broadway theatre, is theatre performances in New York in the 41 professional theatres that have 500 or more seats located along Broadway. Broadway theatres are located in the Theater District and lincoln Center in New York and are popular tourist attractions. Most shows today on Broadway are musicals with some plays. […]
HOW TO TRANSFORM AN ANGRY CUSTOMER INTO A BRAND EVANGELIST
BY: JESS PISCHEL writing for The DiJulius Group Are you feeling the pressure of high customer demands? Customer service is on the decline, and now is the time to stand out. To differentiate yourself from the competition, you must anticipate your service defects and put protocols in place to make it right. Are your team members trained […]
Halloween Around the World
from History.com Halloween, celebrated annually on October 31, is one of the world’s oldest holidays. Although it’s derived from ancient festivals and religious rituals, Halloween is still widely celebrated today in a number of countries around the globe. In countries such as Ireland, Canada and the United States, traditions include costume parties, trick-or-treating, pranks and games. Versions of the […]