By Micah SolomonSenior Contributor, writing for Forbes.com Being a customer service consultant, keynote speaker, author, and whatnot, I find that people approach me with questions about customer service at the unlikeliest times. The other morning, some guy sidled up to me in the men’s room and started firing off follow-up questions to a customer service keynote speech […]

by Omer Molad vervoe.com Good hire or bad hire? You’ve done the hard work, you’ve made the decision and your shiny new hire has finally joined the team. Great, now what? So much is written about how to hire great people and what to look for when hiring. But that is merely the start of the journey. After the hiring […]

John Hall Contributor, Forbes.com Most of us have one person in our inner circle who can be trusted to give us (sometimes brutally) honest feedback. Sometimes, this person can be blunt; what he has to say can make you a little uncomfortable. But, because he’s so straightforward, you know he’s not trying to upset you […]

by Christopher Boyd writing for malwarebytes Heads up: a particularly nasty sextortion Bitcoin scam from at least the middle of 2018 is making the rounds once again. The scam involves making use of old breach dumps, then emailing someone from the list and reminding them of their old password. When something lands in your mailbox with “Hey, remember […]

from thrillist.com New Yorkers love talking about their commute. Between everyday delays, entire lines being shut down, and goats on the tracks, many of us are desperate for transportation alternatives. What’s a straphanger to do? Subways pain you; busses are trite; Uber can’t sustain you; might as well bike! To a novice, cycling around the city at first […]

By  Jeff Mowatt , writing for The Dijulius Group Do your team members ever give you this excuse when your company loses a customer, “Our competitors are hammering us on price. That’s why we’re losing business.”  It’s a convenient excuse that puts the blame on those nasty competitors. But the truth is, most customers don’t […]

by Omer Molad, Vervo.com Here’s how to write a job description that will attract the right candidates. “Focus on the journey, not the destination. Joy is found not in finishing an activity but in doing it.” – Greg Anderson Why Focus on Activities? People are hired to perform value-adding activities. While companies have different approaches to how they […]

From BroadbandSearch.net When dealing with children, there is a constant struggle between trying to keep them safe while also allowing them the freedom to explore and learn about themselves and the world. This has always been a challenge, but it’s become even more difficult thanks to the Internet. Kids have access to more information than […]

by Jay MacDonaldand Taylor Tompkins creditcards.com To fully appreciate the modern convenience of the credit card, simply insert your chip card, pause while it processes, and consider what it replaced. Prior to plastic, money as a means of exchange for goods and services was cumbersome, if not outright dangerous. Beginning as far back as 9000 B.C. with […]

By Tasha Robinson TheVerge The latest Marvel Cinematic Universe movie, Avengers: Endgame, is just starting to hit screens, and already, there are reports of viewers ending the movie with a titanic groan of disgust. It’s not because they hated the movie — which is actively designed as a rousing payoff for 10 years of MCU films — but because […]