As chief executive of the Steamboat Springs Chamber Resort Association, Tom Kern had a professional interest in ensuring that tourists love Steamboat Springs, a resort town in Colorado. For this reason, the visitor survey results he received in late fall 2013 concerned him. The small-business community’s preliminary Net Promoter Score — a rating derived by asking customers, “How […]

By Loek Essers @loekessers During a major disaster, Facebook users can let their friends and family know they are safe by using the new Safety Check tool. When the tool is activated and Facebook determines that a user may be in an area where a natural disaster occurred, the social network will send a notification […]

Few people disagree that Disney has one of the best customer service models of any theme park/entertainment company.  If you have ever had an occasion to ask one of their staff, ..er.. I mean…cast members.. for help, you know what I’m taking about. Many years ago when my youngest son was just a small tyke […]

Apple just unveiled some of its biggest products ever with the iPhone 6 and 6 Plus, and the Apple Watch, but the company isn’t done announcing stuff quite yet. Thursday, the tech world’s attention will again be on Cupertino as Tim Cook and Co. announce what’s in store for the Mac and iPad lineups. While last month’s […]

Renowned photographer Richard Berenholtz has been commissioned to document the construction of 432 Park Avenue, a building that, at nearly 1,400 feet will be the tallest residential tower in New York and the Western Hemisphere. Berenholtz has photographed the rise of this ultra-luxury, mixed-use apartment building since shortly after its groundbreaking in September 2011, and he will see the […]

Office workers have long mastered the art of hiding what they’re really doing. Online shopping when the boss walks by? Minimize your browser! Perfecting your dating profile when your co-worker comes to chat? Press F4! Yet earlier this year an employee at the U.S. Environmental Protection Agency got caught, almost literally, with his pants down. […]

Washington: Just because you can talk to your car doesn’t mean you should. Two new studies have found that voice-activated smartphones and dashboard infotainment systems may be making the distracted-driving problem worse instead of better. The systems let drivers do things like tune the radio, send a text message, or make a phone call while keeping […]

CLEVELAND, Ohio — With all the death and mutilation on AMC’s “The Walking Dead,” the one constant has been Rick Grimes. He is the face of the biggest thing in cable television history, as “The Walking Dead” its fifth season on Sunday, Oct. 12. But Rick’s legend goes back further than just a show. The image of Rick toting […]

This interview with Deborah Bial, president of the Posse Foundation, was conducted and condensed by Adam Bryant. The Posse Foundation recruits and trains students from public high schools to form teams to help them succeed in college. Q. Were you in leadership roles as a kid? A. I was a shy kid. There was nothing remarkable about me […]

Hewlett-Packard Co. HPQ +5.34% plans to separate its personal-computer and printer businesses from its corporate hardware and services operations, the latest attempt by the technology company to improve its fortunes by breaking itself in two. The company intends to announce the move on Monday, people familiar with the plan said. It is expected to make the split through a tax-free […]