BY DREW DESILVER Pew Research Center Now that actual voting has started in the 2016 presidential campaign, there’s been more than the usual amount of chatter and speculation about whether this might be the year for a contested convention – particularly on the Republican side, given the large field of GOP candidates and the unpredictable nature of the contest […]
Who gets to be a delegate at the presidential nominating conventions?
By REBECCA SHABAD CBS NEWS This July, 2,472 people from across the country will meet in Cleveland to choose the Republican nominee, and a couple of days later, in Philadelphia 4,765 people will formally select the Democratic nominee. These are the delegates, and they’re about to become far more interesting and important (at least on […]
5 MYTHS OF TARRING AND FEATHERING
By J. L. Bell Journal of the American Revolution 1. Myth: Tarring and feathering could be fatal. Busted: The notion that hot tar caused severe, sometimes fatal burns is based on the assumption that “tar” meant the asphalt we use on roads, which is typically stored in liquid state at about 300°F (150°C). But in the […]
Delight the Customer or LOSE YOUR JOB
By: Lindsey Rupp writing for Bloomberg Scathing memo to employees calls for ‘massive’ culture shift ‘DELIGHT OUR CUSTOMERS’ or lose your job, CEO tells his staff Gary Friedman, head of Restoration Hardware Holdings Inc., painted a dire picture of the furniture chain in an internal memo to employees, comparing its operations to a burning building with people […]
Knowing the difference between Customer Service & Customer Experience
From The DiJulius Group. www.thedijuliusgroup.com Think about the last time you were running through an airport, headed to the gate to catch a plane. You stopped at the store to grab a magazine, snack and water. The cashier said hello, scanned the items you were purchasing, told you the amount you owed, took your payment, […]
Inky the Octopus stages great escape from New Zealand aquarium (+video)
By Christina Beck, writing for The Christian Science Monitor Until recently, the New Zealand National Aquarium had an octopus named Inky. Now, aquarium staff have announced that they believe that Inky made it back home to the ocean in a jailbreak worthy of a Steve McQueen movie, several months ago. Inky arrived at the Aquarium in 2014, […]
Book Smart Doesn’t Equal Customer Service Smart
From The DiJulius Group Growing up, I was a wiz in spelling but throughout medical school and residency (eight years of intensive studying and rare sleep) my focus was entirely on medicine. There wasn’t time for pleasure reading and my brain couldn’t fit another fact into it. Subsequently, my ability to spell significantly dropped off and […]
Smokers have harder time finding jobs, earn less than non-smokers
By: BY NICOLE LYN PESCE for The New York Daily News Smokers are getting burned in the job market. A new study by the Stanford University School of Medicine suggests that unemployed smokers take longer to find work than non-smokers — and once smokers do land jobs, they earn less than their smoke-free peers. Researchers studied 131 […]
5 Similarities Between Leadership And Parenting
By: Brent Gleeson , CONTRIBUTOR FOR FORBES This article was co-authored with Dyan Crace. It’s no secret that parenting is difficult. As a combat veteran, I’ve even sometimes wondered which is harder; war or raising children? So is managing a team just as hard? Granted, children need more attention and supervision than adults (most of the time), […]
How is caffeine removed to produce decaffeinated coffee?
From Scientific American.com Fergus Clydesdale, head of the Food Science Department at the University of Massachusetts at Amherst, provides this answer: “First, some background. Coffee is the second most popular beverage in the world, after tea. Historians believed the use of coffee as a stimulant originated in ancient Abyssinia (Ethiopia). Caffeine is the component of […]
- « Previous Page
- 1
- …
- 42
- 43
- 44
- 45
- 46
- …
- 110
- Next Page »