Q. What are some leadership lessons you’ve learned from mentors over the years? A. There was one gentleman in particular. He had three daughters and his attitude was: “Look, you’re really smart, you’re very ambitious and focused. I can help teach you about business.” This was around 1982, and I’d already been out of business school for […]

SOME companies resolve consumer complaints in ways that are both efficient and empathetic, demonstrating not just a grasp of what defines good service but also the ways that brand loyalty is nurtured. Then there is Whirlpool. Q. We bought a Whirlpool microwave oven online last summer. It worked for four of the six months we’ve owned it, […]

The legacy of Abraham Lincoln hangs over every American president. To free a people, to preserve the Union, “to bind up the nation’s wounds”: Lincoln’s presidency, at a moment of great moral passion in the country’s history, is a study in high-caliber leadership. Click here to read the full article.

Most people would like to believe that there’s a kind of economic karma: Companies that treat employees well will see their stock prices rise, and those that treat employees badly watch their stocks fall. If only it were that simple. In theory, benevolent employers should have an advantage. “To me, it’s absolutely true,” says Jerome […]

Goldman Sachs 10,000 Small Businesses at LaGuardia Community College is a practical business management education program that helps you develop the skills you need to grow your company. You will receive a series of 11 learning sessions, business support services and one-on-one business advising from dedicated professionals to help develop a tailored plan for growth. […]

This interview with Victoria Ransom, chief executive of Wildfire, a provider of social media marketing software, was conducted and condensed by Adam Bryant. Q. Tell me about some of your early leadership lessons. A. When I look at my values as a leader and at the culture in our company, they’re really a strong reflection of the values I […]