Being a customer service consultant, keynote speaker, author, and whatnot, I find that people approach me with questions about customer service at the unlikeliest times. The other morning, some guy sidled up to me in the men’s room and started firing off follow-up questions to a customer service keynote speech I’d just delivered. (Despite the awkward setting, I did my best to oblige.)
I get questions on the plane as well–from seatmates and flight attendants alike–and even once at a doctor’s appointment (I consult on patient experience in healthcare as well, so I guess that doctor considered my exam to be a chance to brush up).
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