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You want Customer loyalty? Be brilliant at the basics

June 14, 2016 by Blog Posts

By John R. DiJulius III575 Madison Avenue Meeting Rooms New York City Bill of Rights

Customer Bill of Rights – Burden of the brand

World-class service companies have what I like to call a “Customer bill of rights” that every person in that organization clearly knows and follows 100 percent of the time. Would you ever expect to see a Disney cast member, in full uniform on break, chewing tobacco and spitting on the ground near the front entrance where guests are walking by? Doubtful.  Or would you ever think a Ritz-Carlton employee, when asked for directions to the ballroom, would give a response like “I don’t know, I work in housekeeping”? Highly unlikely! One of the most effective ways to elevate your company’s Customer service level is by instituting your own Customer bill of rights.

 

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World-Wide Business Centres
(Offices and Meeting Rooms in New York City)
575 Madison Avenue – 10th floor
New York, NY 10022
(212) 605-0200

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