By: Bart Jansen , USA TODAY
Bare feet. Appearing intoxicated. Smelling bad. United Airlines can remove passengers from flights for dozens of reasons. And each provision is detailed in the nearly 37,000-word document called a “contract of carriage” that every passenger accepts when buying a ticket.
United’s dispute with a passenger forcibly removed from a Sunday flight shines a spotlight on the contracts that set rules and expectations between carriers and travelers.
“Those contracts are well thought through. They are generally fair and balanced, and they reflect the market,” said Roy Goldberg, a partner at Steptoe & Johnson who practices aviation law in Washington, D.C. “As a general matter, passengers have rights, but airlines have rights, too.”
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