This interview of John Donahoe, president and chief executive ofeBay since March 2008, was conducted and condensed by Adam Bryant.
Q. What is the most important lesson you’ve learned about leadership through the years?
A. You can’t change people. As a leader, there’s a real temptation to try to change people or help people get to where you want them to go. And I learned, actually through experience, that you can’t change someone. All you can do is help them help themselves.
And so I spend a lot less time than I used to trying to make people do something that either they can’t do, or don’t want to do, and spend more time illuminating what needs to get done. And if they make the choice to do it, great. If not, get them into a role where they can do what they’re good at.
Q. How has your management style evolved?