From patience to product knowledge, these are the 29 must-have customer service skills every eCommerce pro should develop and master.
Nearly every advice article you read about eCommerce mentions customer service skills. That’s because without customers, the ability to sell products online wouldn’t exist. Even if you sell top-quality items and post flawlessly written product descriptions, your business can’t reach its full potential without great customer service.
But what exactly are the traits that you and your staff should hone in order to best achieve your company goals? Let’s take a comprehensive look at the 29 most important customer service skills that every eCommerce seller and / or employee should perfect.
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