By: Phillip Dampier, Stop The Cap.
Scammers are once again spoofing Verizon Wireless’ 1-800-922-0204 customer service number shown on a customer’s Caller ID in calls offering “refunds” ranging from $30-60 in return for personal information needed to “process a refund check or service credit.”
Verizon Wireless customers (including myself) have started receiving recent unsolicited calls from Verizon Wireless claiming an earlier billing error resulted in an overcharge to their wireless account. The amount of the credit varies, but is significant enough to get the attention of unwitting customers. The caller is asked to verify their Verizon Wireless “account password,” which is a critical piece of information not to be shared with unsolicited callers. Once exposed, anyone can call Verizon Wireless and make changes to your account.
Variations on this scam have been around since 2014. Last fall, callers were instructed to “apply for a refund” at phony websites run by the crooks, almost always detectable because the scammers registered web addresses close to Verizon’s legitimate address, but with two extra numbers attached. (eg. http://28verizon.com/, 27verizon.com, 48verizon.com, etc.) Most of these sites were shut down by early 2015.
Consumers usually believe the calls are genuine because their Caller ID reports the calling number originates with Verizon Wireless customer service. But such caller ID information can now be easily manipulated or faked, making it harder than ever to truly know who is calling.
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