Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation provides a favorable impression of your business and makes customers feel welcome. A few tips can help you ensure that you’re making the most of this customer service opportunity.
Your front desk should be staffed at all times during business hours. If customers have to wait for an employee to show up or need to go in search of somebody, it gives them a bad impression of your business’s level of customer service, and it can inconvenience them if they’re in a hurry. Be sure to have a system in place for desk coverage during lunch and breaks.
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