575 Madison Avenue, NYC

575 Madison Avenue, NYC

  • Call Now : 212.605.0200
  • Home
  • Covid 19 Response
  • About Us – 575 Madison Avenue
  • Office Plans
    • Office Space
    • Virtual Offices
  • Virtual Offices
  • Meeting Rooms
  • Visitors
    • Area Information
    • Area Map
    • Directions
  • Blog
  • Contact Us

C.E.O. of YouSendIt talks about three simple ideas.

May 30, 2013 by admin

Q. You joined YouSendIt with a mandate to turn it around. What changes did you make in terms of culture?

A. I think any great culture is born out of transparent, authentic communication. You almost can’t overcommunicate. You can try, and you might think, “Oh, do I really have to say this again?” And the answer is yes. One thing I started doing was to send out every Sunday night an e-mail to the whole company. The e-mails aren’t particularly structured, and they might be on all kinds of topics, like what’s really going on with our monthly results.

We also started a free Monday lunch to bring everybody together to share a meal. The first Monday lunch we did, some people got their food and went back to their desk. So I started to talk at these Monday lunches for a few minutes and then just take questions. I set the tone that all questions are fair game. The third thing I did was require everyone to do what we call a “fly along” with our customer support desk for several hours so they could really understand our customers.

Q. How did you develop these ideas about culture?

CLICK TO READ THE REST OF THE ARTICLE

Filed Under: Office space

  • Home
  • About Us – 575 Madison Avenue
  • Office Plans
  • Virtual Tours
  • Meeting Rooms
  • Visitors
  • Blog
  • Testimonials
  • Image Gallery – 575 Madison Avenue
  • Contact Us
World-Wide Business Centres
575 Madison Avenue, 10th Floor, New York, NY 10022-2511, Phone : 212.605.0200, E-mail : info@wwbcn.com
Developed and Designed By :