Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots. While industry experts say that technology isn’t quite there yet, the companies that run outsourced call centers, including offshore ones are already worried about having their jobs outsourced altogether to machines.
Sure, robots assemble our cars and move Amazon fulfillment center shelves around . Some robots have even taken jobs in hotels. Yet it’s jobs that require thinking and speaking that robots will go after next.
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