Posted October 30, 2014 by The DiJulius Group
This list was composed by one of the leading experts in world class customer service.
1. “No problem” – The biggest street-slang terms used in every business today are the responses “no problem” or “not a problem.” By saying “no problem” the message is that what the Customer is asking of you is not a problem for you. However, when we are serving others, it is not about our convenience; it is about what the Customer wants. See past eService No problem is a big problem.
2. “No” – Eliminate the word “no” from your company’s vocabulary; no one should ever be allowed to use that word. You may not always be able to say yes, but offer alternatives and options and never allow anyone from your company to utter the word no. You will be amazed at how creative your team will get at satisfying Customers.
3. “I don’t know” – I am fine with someone saying “I don’t know” or “I am not sure about that,” as long as they follow up with “I would be happy to find out for you.”
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