The 2014 Customer service Hall of Fame – 24/7 Wall St. commissioned Zogby Analytics to conduct an on-line national survey in which 2,500 randomly chosen respondents rated Customer service at 150 of the best-known companies in the country. Fifteen industries are represented in the study. It probably won’t surprise you that for the fifth consecutive time, the highest-rated company was Amazon.com.
Top 5 on Customer Service Hall of Fame:
1. Amazon.com – As the largest on-line shopping site in the world, it offers a level of convenience that is difficult for other businesses to match. The company’s roots as a technology company also help Customer service. The site maintains the Customers’ purchase history and makes suggestions accordingly. To the extent that Customer service leads to better financial performance, Amazon.com is clearly doing something right. The on-line retailer reported sales of $74.5 billion last year –nearly triple the 2009 sales of $24.5 billion! Read past eService about Amazon To be the most Customer-centric company in the world.
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