575 Madison Avenue, NYC

575 Madison Avenue, NYC

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20 Expert Customer Service Tips To Try Right Now

October 20, 2014 by admin

Here’s a bonanza of tips for improving the customer service and customer experience in your organization today and over the weeks to come.575 Madison Avenue Happy Customer

1. First impressions matter. Walk up to, and into, your establishment with the eye of a customer. A customer perception is his reality, and a first impression is important because it tends to linger in a customer’s memory. Ditto if that fist interaction is on the phone, via chat, or via mobile.

2. Impressions before the first impression matter.  Of course, there is no “before the first impression.” But the first impression is very likely happening before you realize it: how you’re portrayed online, how your grounds look well before the front door.  Disney even obsesses over the route to their parks for this reason.

3. Last impressions matter. It’s so easy when you’ve “completed” aninteraction with or project for a customer, to rush on to the next one with the next customer.  Doing so can erase all the goodwill you created.  The “goodbye” is an important stage, one of the most important, because (like a first impression) it tends to linger in a customer’s memory.

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World-Wide Business Centres
575 Madison Avenue -10th floor
New York, NY 10022
(212) 605-0205

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World-Wide Business Centres
575 Madison Avenue, 10th Floor, New York, NY 10022-2511, Phone : 212.605.0200, E-mail : info@wwbcn.com
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