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15 Customer Service Skills that Every Employee Needs

October 17, 2016 by Blog Posts

By Gregory Ciotti575-madison-avenue-office-space-and-meeting-rooms-new-york-city-business-team

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.

Below I’ll cover the 15 most-needed skills to master this incredibly important position.

The Customer Service Skills that Matter

When most business publications talk about customer service skills, things like “being a people person” tend to take the spotlight.

It’s not that this trait is outright wrong, but it’s so vague and generic that it is hardly a help to those looking to get involved in support positions within a company, and certainly doesn’t help out entrepreneurs/founders who are looking for the right set of skills when hiring the all-important folks who will be taking care of their customers.

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