Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers.
But the long answer is fascinating, and you’ll want to stick around for it. Most experts I know eventually turn to the authoritative American Customer Satisfaction Index (ACSI), which publishes its scorecard by industry category, for a response. But since its inception almost a quarter century ago, the ACSI has never shared a list for all of its companies.
ACSI is the only national cross-industry measure of customer satisfaction in the United States. It ranks companies within their industry based on customer evaluations of the quality of goods and services purchased in America and produced by domestic and foreign firms with substantial U.S. market shares.
But top 20 lists, and “best of” compilations? No.
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